How can I cancel an order?

You have full right to cancel your order within 6 hours. Please contact us at We do our best to process & ship orders quickly, therefore we can not guarantee any cancellation requests after 6 hours. If you need to cancel an order, contact us immediately. We do not guarantee we will catch your order. If the contents of your order has been pulled, packed, prepped or shipped we can not stop it. If the order is caught we will cancel & refund your order.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

You’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at (and include your original #GLO order number) and we’ll take a look!