General terms and conditions of business
1) General, customer base, language
(1) All offers, purchase contracts and deliveries based on orders from our customers via our online shop or in any other way are subject to these General Terms and Conditions.
(2) The product range in our online shop is aimed equally at consumers and entrepreneurs. For the purposes of these General Terms and Conditions, (i) a consumer is any natural person who concludes the contract for a purpose that cannot be attributed to their commercial or independent professional activity (Section 13 of the Civil Code - BGB) and (ii). An “entrepreneur” is a natural or legal person or a partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or independent professional activity (Section 14 Paragraph 1 BGB).
(3) The customer's terms and conditions do not apply, even if we do not specifically object to their validity in individual cases.
(4) The contracts with the customer are concluded in German or English.
2) Conclusion of contract
2.1. Our offers in the online shop are non-binding.
2.2. The customer can select products from our range and collect them in a so-called shopping cart using the “add to shopping cart” button. To complete the ordering process, the customer clicks on the “Checkout” button. There he can enter his personal data and select a shipping and payment method. Using the “Buy” button, he submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can view the data at any time (the enlargement function of the Internet browser can be helpful for this) and change it by making appropriate entries. However, the application can only be submitted and transmitted if the customer has accepted these contractual conditions and data protection information by checking the appropriate box and thereby included them in his application.
2.3. The provider then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print out using the "Print" function. The automatic confirmation of receipt merely documents that we have received the customer's order and does not constitute acceptance of the application. The contract is only concluded when we submit the declaration of acceptance. A declaration of acceptance will be made within 5 days, either
- with a separate email (order confirmation) sent to the customer, or
- by delivering the goods to the customer or
- through a payment request;
If several alternatives are met, the earlier point in time is decisive.
2.4. If you select the payment method “PayPal Express”, payment is processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), under the jurisdiction of PayPal -Terms of use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - under the terms and conditions for payments without a PayPal account, can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer selects “PayPal Express” as the payment method as part of the online ordering process, he also issues a payment order to PayPal by clicking the button that completes the ordering process. In this case, the seller declares acceptance of the customer's offer at the time the customer initiates the payment process by clicking on the button that completes the ordering process.
2.5. When submitting an offer via the seller's online order form, the contract text is saved by the seller and sent to the customer in text form (e.g. e-mail, fax or letter) after sending his order along with these general terms and conditions. In addition, the contract text is archived on the seller's website and can be accessed free of charge by the customer via his password-protected customer account by providing the relevant login details, provided that the customer has created a customer account in the seller's online shop before sending his order.
2.6 Before bindingly submitting the order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means of better detecting input errors can be the browser's magnification function, which enlarges the display on the screen. As part of the electronic ordering process, the customer can correct his entries using the usual keyboard and mouse functions until he clicks on the button that completes the ordering process.
2.7 The German and English languages are available for concluding the contract.
2.8 Order processing and contact usually take place via email and automated order processing. The customer must ensure that the email address he provided to process the order is correct so that emails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.
3) Right of withdrawal
Our main goal is to make all our customers 100% satisfied
Order cancellations
Wieblumen.de accepts complete order cancellations within 12 hours. In these circumstances the customer will receive a full refund.
However, this policy does not apply if the product has already been shipped. Likewise, we cannot cancel orders where the product has already been manufactured or is currently being shipped to the customer.
return
Our standard return policy is 30 days. If 30 days have passed since your purchase, we generally cannot offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition as you received it. It must also be in the original packaging.
Once we receive your order, it will be inspected to ensure it meets all of our return criteria.
Gift cards cannot be returned.
Please do not remove any security tags unless you are 100% satisfied with your order. Doing so will void our returns policy and we will not be able to refund your order.
To complete your return, we require an email receipt or other proof of purchase.
Once approved, we will send you an email to notify you of your refund. The refund will be made to your original form of payment.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, damaged or missing parts not due to our error.
Any item returned more than 30 days after delivery
Returning your item
You must pay the shipping costs to return your item yourself. Shipping costs are non-refundable.
Upon request, we may be able to provide you with a prepaid return shipping label and deduct the cost from your refund.
Depending on where you live, it may take a different amount of time for your exchanged product to arrive.
You may want to use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Please note that there may be delays in the transfer to your account. This is due to different processing times at banks and payment providers.
Please note that we cannot refund shipping costs.
Late or missing refunds (if applicable)
It may take some time for your refund to be officially sent.
If you have not received your refund within 2 weeks, please contact us at support@wieblumen.de.
Exchange (if applicable)
We will only replace items within 30 days if they arrive defective or damaged. If you would like to exchange it for the same item, please contact us by email at support@wieblumen.de
Shipment
(If you want to cancel the contract, please fill out this form and send it back.) To:
Email: support@wieblumen.de
To the returns form (please print out, fill out and enclose with the return)
4) Prices and payment terms & taxes
4.1 Unless otherwise stated in the seller's product description, the prices stated are product prices that do not include statutory sales tax. The invoice and delivery are always duty unpaid and untaxed. Customs taxes do not occur in 98% of cases. This can also be claimed from the tax office much later. Because the invoices come from Germany. In some cases, the customer may incur additional costs such as sales tax and customs costs. For customs see 5.4. This shouldn't usually happen, but in such a case the customer pays the 19% VAT later. But no taxes are payable when ordering now or upon receipt.
4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for transferring money through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may arise in relation to the money transfer even if the delivery does not take place to a country outside the European Union but the customer makes the payment from a country outside the European Union.
4.3 The payment option(s) will be communicated to the customer in the seller's online shop.
4.4 When paying using a payment method offered by PayPal, payment processing is carried out via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to PayPal terms of use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - under the terms and conditions for payments without a PayPal account , available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
4.5 As part of the Stripe payment service, we offer you various payment methods. You will be redirected to the website of the online provider Stripe. There you can provide your payment details, confirm Stripe's use of your details and send payment instructions to Stripe.
If you have chosen the credit card payment method, you do not need to be registered with Stripe in order to pay the invoice amount. The payment transaction will be carried out by your credit card company at the request of Stripe immediately after confirmation of the payment instruction and after your authentication as the legitimate cardholder and your card will be charged. You'll get more information during the ordering process.
5.4 Import duties (customs), payment, due date
First of all: Over 95% of the goods go through customs free and are shipped directly to you. So you shouldn't worry too much about it, but we will pay for customs if it ends up there.
In addition, there are any shipping costs and, if applicable, import taxes and duties.
(1) The goods in our online shop are shipped directly from our distributor. Due to customs regulations, the customer as the recipient of the goods is liable for customs duties. Plain text: any import information that may arise, such as import sales tax and customs duties, must be paid by the customer. However, upon request, we will of course provide the customer with the import information that he or she has to prove that he had to pay for the delivery of the goods. The following costs may arise:
1.1 Goods value not greater than 22 euros: no taxes
1.2 Value of goods between 22 euros and 150 euros: import sales tax of 19 percent or 7 percent and excise tax (for shipments of goods subject to excise duty)
1.3 Goods value greater than 150 euros: duties are calculated according to the customs tariff
(For information on how taxes are calculated, see
http://www.zoll.de/DE/Privatpersonal/Postversanden-Internetbestellenen/Sendungen-
from a non-EU country/customs and
Taxes/Internet Orders/internetbestellen_node.html
5) Delivery and shipping conditions
5.1 Goods are delivered by shipping to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive. Our delivery time is 3-6 weeks. In exceptional cases up to 7 weeks. Here the customer only has to cover the shipping costs. If the customer does not receive the goods after 7 weeks, a new delivery will be sent to them. There are no new shipping costs.
5.2 If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer will bear the costs for the unsuccessful shipping. This does not apply if the customer is not responsible for the circumstances that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller announced the service to him a reasonable time in advance had. Furthermore, this does not apply with regard to the shipping costs if the customer effectively exercises his right of cancellation. If the customer effectively exercises the right of cancellation, the return shipping costs will be subject to the provisions set out in the seller's cancellation policy.
5.3 Self-collection is not possible for logistical reasons.
5.4 . Shipping time is 2-4 weeks. In some cases it can take 5 weeks. The customer therefore has to wait up to 5 weeks for the product. If the customer has not received anything by then, the customer must report after 3 months at the latest. Then we will find a solution to ensure that the customer is always satisfied.
6) Retention of title
If the seller makes advance payments, he reserves ownership of the delivered goods until the purchase price owed has been paid in full.
7) Liability for defects (warranty)
7.1 If the purchased item is defective, the provisions of statutory liability for defects apply.
7.2 The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply with this, this will have no impact on his legal or contractual claims for defects.
8) Special conditions for processing goods according to specific customer specifications
8.1 If, according to the content of the contract, the seller owes not only the delivery of the goods but also the processing of the goods according to the customer's specific specifications, the customer must provide the operator with all the content required for processing, such as texts, images or graphics, in the file formats, formatting, image specified by the operator - and file sizes and to grant him the necessary usage rights. The customer is solely responsible for obtaining and acquiring rights to this content. The customer declares and assumes responsibility for having the right to use the content provided to the seller. In particular, he ensures that no third-party rights are violated, in particular copyright, trademark and personal rights.
8.2 The customer releases the seller from claims by third parties that they may assert against the seller in connection with a violation of their rights through the contractual use of the customer's content. The customer also assumes the appropriate costs of the necessary legal defense including all court and legal fees at the statutory rate. This does not apply if the customer is not responsible for the infringement. In the event of a claim by a third party, the customer is obliged to provide the seller immediately, truthfully and completely with all information required to examine the claims and defend them.
8.3 The seller reserves the right to reject processing orders if the content provided by the customer violates legal or official prohibitions or morality. This applies in particular to the provision of unconstitutional, racist, xenophobic, discriminatory, offensive, youth-endangering and/or violence-glorifying content.
9) Redeeming promotional vouchers
9.1 Vouchers that are issued free of charge by the seller as part of promotions with a specific period of validity and which cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online shop and only during the specified period.
9.2 Promotional vouchers can only be redeemed by consumers.
9.3 Individual products may be excluded from the voucher campaign if a corresponding restriction results from the content of the campaign voucher.
9.4 Promotional vouchers can only be redeemed before completing the ordering process. Subsequent billing is not possible.
9.5 Only one promotional voucher can be redeemed per order.
9.6 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.
9.7 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference.
9.8 The balance of a promotional voucher will neither be paid out in cash nor interest.
9.9 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of his statutory right of withdrawal.
9.10 The promotional voucher is transferable. The seller can make payments with discharging effect to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the lack of authorization, incapacity or lack of authorization to represent the respective owner.
10) Applicable Law
10.1 The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law only applies to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.
10.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.
11) Alternative Dispute Resolution
11.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
11.2 The seller is neither obliged nor willing to take part in a dispute resolution procedure before a consumer arbitration board.